In this section you will find help and guidance regarding your most frequent questions about questions you have regarding purchases or shipping, if your question does not appear on our list, do not hesitate to contact us, remember our site is only informative.

 

¿ WHAT FORMS OF PAYMENT ARE AVAILABLE?

Cash on Delivery service is only enabled in Bogota. For National shipments we have direct payment methods, instantly.

 

 

 

 

 

¿WHAT IS THE COST OF SHIPPING?

None of our products include shipping, the value of the address is established by City and Neighborhood, we have a counter-delivery service available only in the city of Bogota, For other cities in the country, advance payment is made and shipping by SERVIENTREGA, INTERRAPIDISIMO or ENVIA the value of the Freight is paid by the customer when he receives the order.

¿HOW IS SENDING REALIZED?

We work with nationally recognized logistics operators, when making the shipment a guide number is generated that is confirmed with the client to track it in our app or through the official website of the transport companies.

TRACK MY ORDER

 

 

¿WHERE I CAN GET MY ORDER?

We work throughout the country, we are manufacturers, the logistics operators we work with are very efficient when delivering shipments. In the city of Bogota we deliver personally. you can select in each image to calculate the value of your shipment.

 

 

 

¿HOW MUCH TIME DOES MY ORDER TAKE TO ARRIVE?

Si If you're in Bogota, we'll deliver your order within 24 to 48 hours. We also offer cash on delivery. If you're in another city, it depends on the logistics provider. It usually takes 24 to 72 hours.

 

 

¿WHAT IS THE DEADLINE FOR MAKING A CHANGE?

After making the shipment you can make change if the sizes are not correct, that is, if you were sent what you did not order, you must make the return within 24 to 72 hours for the change, no money refunds are made for that it is very important that you verify what you are going to buy. The product that you are going to exchange must be in the same conditions as it was sent.

 

 

 

¿WHAT SHOULD I DO IF THE PRODUCT DOES NOT ARRIVE IN GOOD CONDITION?

Get in touch with us 3143717411 or to our email cliente@distribuidoragazzia.com.co and we will review what happened to give you a solution, we are interested in your total satisfaction.